How do I create an account on JemsHub.com? ​Registering is fast and easy. Just click on the upper-right icon to create an account using your email address. You can also choose to link your existing Facebook or Google accounts to fast track the registration process.​ How do I login on JemsHub.com?​ To login, click on the upper-right icon. From there, sign in using your registered email address or just click the Facebook or Google buttons. ​How do I change information on my account?​ To make changes to the information in your account, just visit your profile page by clicking on the My Profile or the My Profile icon at the top-right corner of the website. ​How secure is my information on JemsHub? ​Here at JemsHub, we take your privacy very seriously. We ensure that your sensitive data is protected and encrypted at all times. You can read more about our Privacy Policy. ​I forgot my password, what should I do? ​In case you forget your password, you can reset your password by clicking on the “Forgot Password” option when signing-in to your account. ​I can’t seem to log-in to my account, what should I do? ​If you have forgotten your password, you can easily reset your password by clicking on the “Forgot Password” option when signing-in. If this does not help solve your issue, feel free to contact Customer Care via our Contact Us page, so we can check the status of your account.

How do I place order? ​Placing an order using desktop or mobile is easy. Visit JemsHub and browse the different categories and items for something that you might want. Please note that you will have to register and login to your account to complete an order. From the item page, just add the item to your shopping cart and click on checkout. Follow our simple, 4-step checkout process and you are good to go! Enjoy shopping hassle free through JemsHub:Your Online Store & Delivery!​ Will I receive confirmation of my order after I’ve placed it? ​Yes, you will receive an email with the details of your order shortly after you complete the checkout process. Sometimes, the email goes directly to your Spam folder, so be sure to check that as well. If you have not gotten your order confirmation yet, please also check My Profile > Order History and see if your order has gone through. Otherwise, feel free to contact Customer Care for assistance using our Contact Us page. ​Once my order has been confirmed, do I need to do anything else? ​Once your order is confirmed, you’re all set! Sit back, relax, and wait for us to prepare and ship your order. A notification will be sent to your registered email address once your order is shipped. You can check the status of your order at any time via the Order History page.

We’re sorry, but order details can no longer be changed once order is confirmed. Should there be a need to modify or amend an information, please cancel the order immediately via the Order History page, and place an order again. Due to the number of people accessing the website at the same time, we cannot guarantee that stocks will still be available at the time of re-order.

For Delivery to nominated address ​We process all orders as soon as we receive them. Delivery time frame varies depending on delivery address. We will update you via email once your order is shipped. We endeavor to deliver your items as follows: Luzon – 5 to 7 working days Visayas and Mindanao – 3 to 5 working days NOTES: ​1. Additional 15 days may be observed for items with high capacity power (e.g., battery pack or rechargeable batteries) and liquid content (e.g., ink cartridge, perfume), if to be delivered outside of Luzon. These items will be shipped via sea due to airline safety restrictions. 2. Delivery to addresses outside of direct serviceable areas may have longer lead time. 3. Orders received on or before 4PM from Monday to Friday shall be processed on the same day. Meanwhile, orders received beyond 4PM shall be processed the next day.

How do I return an item I purchased online? ​All returns/exchange have to be initially processed through jemshub.com. Visit My Profile > Order History and you will have the option to return items that have already been tagged as 'Delivered' or 'Pick up Completed.' Once you’ve completed the return request, you will receive a returns form with corresponding returns authorization number via email. Please print this form, sign it, and bring this form with you to the store within the returns window period. If the item/s you wish to return/exchange have not been tagged as delivered and you may have already received them, contact our Customer Care here. How long is your returns/exchange window? ​You may apply to return/exchange any item purchased from our website within thirty (30) days from the date when you received your order, where day one is the receiving date. Just be sure to create the return request on the website within that time frame. ​What can I return? ​Valid reasons for return and exchange: receive a product that is fundamentally different in nature from the product specified in the website; receive a faulty, defective, or damaged product; receive a product that is not as advertised on the platform; wrong item is delivered; or change of size (for fashion items). Be sure that all items to be returned/exchanged are still in their original packaging, with complete accessories and attached price tag. Please note that returns/exchange of intimate apparel or items considered as generally hygienic in nature (e.g., underwear, socks, stockings, earrings, etc.) will not be accepted. Where can I return/exchange the items I bought from JEMSHUB? ​You can return/exchange the items subject to our Return and Exchange Policy. Please make sure to initiate the return request by going to your Order History page before proceeding to the store. Note that our Customer Service Associates will not process online order return requests without a return authorization number. ​What is a return authorization number? ​The return authorization number (RAN) is the reference number generated by the website when you request for a return of JEMSHUB orders. This is an important be able to complete your return request.

What payment options are available on JemsHub? ​JemsHub offers a variety of ways to pay for your order. You can either pre-pay your order online using PayPal, Credit or Debit card, or settle the amount in cash upon delivery. ​What is Cash on Delivery?​ Cash on Delivery is an alternative payment method, without having to use a credit or debit card. Once you’ve completed your order, our team will prepare and ship the items right to you. Our courier partners will be happy to collect payment upon delivery of your order. Now you can shop from the comfort of your own home even without a credit card. ​Does your courier partner provide cash change?​ We encourage customers to prepare the exact amount of payment to avoid any inconvenience. Our courier partner will endeavor to provide change as much as possible. Why am I not able to select Cash on Delivery for Click & Collect orders? For our initial launch, Click & Collect orders shall accept credit or debit card payments done through our website. We look forward to be able to offer cash payment method in the future. What credit and debit cards are accepted? Most major credit and debit cards such as Visa, Mastercard, JCB and American Express are accepted through our payment gateway partner, iPay88. Some cards may not be accepted due to limitations from your card issuing bank. Rest assured your credit and debit card details are stored safely by our payment gateway partner. Do you offer installment payment plans? Installment payment plans are being worked on and will be available in the future. For now, we offer credit card and debit card – straight purchase, apart from cash on delivery. Why was my card charged the wrong amount? Items for delivery may incur shipping fee, which is reflected on your summary of charges prior to completing the order. Please check if your order was charged this fee, as this might be causing the discrepancy. We highly recommend reviewing the order summary before completing the checkout process. If you have indeed been charged incorrectly, please contact Customer Care here, so we can assist you immediately. We would appreciate it if you can prepare the following information prior to contacting us: - Customer Name - Order Number - Amount that should be charged - Amount that was charged - Bank Information Do you keep my credit or debit card details? We do not collect credit card details directly. All credit and debit card information is handled by our payment gateway partner, iPay88. Rest assured that your card details is kept safe and private. Ipay88 is PCI DSS compliant, and a trusted partner of JemsHub and many other online sites. Can I use a credit or debit card that is not under my name to place an order? For security purposes, JemsHub only allows orders to be placed by the card holder. Please make sure you own a credit or debit card before proceeding with a card transaction with us. Otherwise, you may opt to use cash on delivery as your payment option. How do I know if my payment was successful? For card transactions, you will receive email notifications after successfully placing your order – an order confirmation notification, a message from iPay88 confirming the amount debited from your card, and a sales invoice. Please check your spam/junk folder for any emails from us. Otherwise, if you do not receive these emails, please reach out to Customer Care here, so we can address this concern for you. I did not receive my sales invoice. What should I do? For prepaid orders, your sales invoice is sent to your email address shortly after you place your order. For cash-on-delivery, we send your sales invoice via email after your order has been delivered. Please give us up to three (3) business days to confirm the delivery and send your sales invoice. Kindly make sure to check your spam/junk folder for the email notification coming from us. Should you not receive the sales invoice after three business days after delivery of your order, feel free to reach out to Customer Care here, so we can assist you further.